We want you to be completely satisfied with your purchase from DoubleKickz. If for any reason you are not satisfied with your order, we offer a hassle-free return and exchange policy, subject to the following terms:

1. Eligibility:

• To be eligible for a return or exchange, items must be in their original condition, unworn, unwashed, and with all original tags attached.
• Returns or exchanges must be initiated within 30 days of the delivery date as indicated by the tracking information.

2. Return Process:

• To initiate a return or exchange, please contact our customer service team at doublekickz88@gmail.com within the specified return period.
• We will provide you with instructions on how to return the item(s) and issue you a return authorisation number (RMA) if applicable.
• Please securely package the item(s) and include a copy of your order invoice or packing slip with the return shipment.

3. Refunds:

• Once we receive your return and verify that it meets our return eligibility criteria, we will process your refund to the original payment method used for the purchase.
• Please allow up to 10 business days for the refund to be reflected in your account, depending on your financial institution's processing times.

4. Exchanges:

• If you would like to exchange an item for a different size, colour, or style, please indicate your preference when contacting our customer service team.
• Exchanges are subject to product availability. If the desired item is not available, we will issue you a refund for the returned item.

5. Non-Returnable Items:

• Certain items are not eligible for return or exchange, including but not limited to:
  • Items marked as final sale or clearance.
  • Personalised or customised items.
  • Undergarments, swimwear, and accessories for hygiene reasons.

6. Return Shipping:

• Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect item shipped, defective product).
• We recommend using a trackable shipping method and insuring your package, as we are not responsible for any lost or damaged returns in transit.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately to arrange for a replacement or refund.
• We may require photo evidence of the damage or defect to process your claim.

8. International Returns:

• International returns may be subject to additional shipping fees, customs duties, taxes, or import charges. These costs are the responsibility of the customer.

9. Contact Us:

• If you have any questions or concerns about our return policy, please contact our customer service team at doublekickz88@gmail.com

By making a purchase on our website, you agree to abide by our return policy. We reserve the right to update or modify this policy at any time without prior notice.